Payment Options

The SmartHub is KIUC’s new e-biz.
Use Pay Now to pay your bill online.
Sign in to SmartHub to sign up for Automatic Bill Payment.
Pay by phone.
Or walk in and use our drop box or pay in person.

Automatic Payment

Bank Draft – The number one way to ensure your payment is made on time every month!  With a bank draft, you specify an account (checking or savings) and that account is automatically debited for the amount of your bill each month. The amount will be drafted from your account on your billing due date. To get started sign into SmartHub.

​Online Payment

Online payment is quick, easy and secure!

Savings or Checking Account – By simply signing in to SmartHub you can view your bill and make a one-time payment anytime, day or night for free! To get started:

  1. Sign into SmartHub
  2. Navigate to the Billing & Payment option on the tool bar.
  3. Click on the Pay Now button.
  4. Click on the Make Payment button.
  5. Enter the Routing Number, Account Number and Account Type.
  6. If you would like to use this bank account information for future payments, check the ‘Save this account for future payments’ box.
  7. Click ‘Submit’.

Debit or Credit Card Payment – By simply clicking on the Pay Now button on our home page, you can make a payment on your electric bill, anytime day or night.  Simple, quick and easy…and, there’s no signing up for a program.  There is a convenience fee of $3.95 per $500.00 transaction to cover processing costs associated with handling credit card and electronic debit payments. Other companies are able to add the processing costs of these requests to the overall pricing of their products and services. Because KIUC is a regulated utility, we are unable to do that. Only customers who choose to use this service will be charged the convenience fee. No part of this fee goes to KIUC.

Pay-By-Phone

With our Pay-by-phone option, you can make a payment on your account anytime day or night using a debit or credit card. Simply call our office at (808) 246-4300 and follow the prompts.  There is a convenience fee of $3.95 per $500.00 transaction to cover processing costs associated with handling credit card and debit payments. Other companies are able to add the processing costs of these requests to the overall pricing of their products and services. Because KIUC is a regulated utility, we are unable to do that. Only customers who choose to use this service will be charged the convenience fee. No part of this fee goes to KIUC.

Mail-in Payments

Include your bill stub in the provided envelope along with your check, money order or cashier’s check. No cash, please.

Drop Box and Walk-in Payments

Our Lihue office cashiers accept cash, checks, money orders or cashier’s checks. If you are in a hurry or visit outside business hours, place your payment in the drop box in the lobby or outside the building (available 24 hours a day, seven days a week). Include your bill stub along with a check, money order or cashier’s check in one of the envelopes provided. For security purposes, please do not deposit cash payments. First Hawaiian Bank branches on Kauai accept KIUC bill payments. You may use cash, checks, money orders or cashier’s checks to pay your bill. First Hawaiian Bank adds a small convenience fee for each transaction.

Have account information at your fingertips! KIUC Self-Service Portal is available 24/7. Use it to update account information, access and pay electric bills, set up account alerts, and more. Sign up now.

 

 

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