COVID-19

Walk-in service will be temporarily discontinued until further notice. Payments can be made via mail, phone and online via SmartHub. For electric service or other inquiries, please call 246.4300 during normal business hours or email us at info@kiuc.coop. We appreciate your understanding as we prioritize safety along with providing reliable service.  

 

Hawaii Public Utilities Commission Actions

1. On May 4, 2020, the Hawaii Public Utilities Commission (PUC) issued an order that all PUC-regulated utilities shall suspend disconnections of utility services during the pendancy of the Governor's Emergency Proclamation, and until otherwise ordered by the PUC.

View a summary of PUC Order 37125.

View the full text of the PUC Order 37125.

2. On May 28, 2020 the PUC issued Order 37153, which extended Order 37125 through June 30, 2020. 

View a summary of PUC Order 37153.

View the full text of PUC Order 37153: https://puc.hawaii.gov/wp-content/uploads/2020/05/ORDER-NO.-37153.pdf

3. On June 26, 2020 the PUC issued Order 37189, which extended Order 37125 through July 30, 2020. 

View a summary of PUC Order 37189.

View the full text of PUC Order 37189: https://puc.hawaii.gov/wp-content/uploads/2020/06/Order-No.-37189_Non-Docketed_FINALOrderAddressingExtensionofSuspensionofTermination_6-26-2020.pdf

4. On July 31, 2020 the PUC issued Order 37251, which extended order 37125 through August 31, 2020.

View a summary of PUC Order 37251

View the full text of PUC Order 37251: https://puc.hawaii.gov/wp-content/uploads/2020/07/ORDER-37251.pdf 

5. On August 3, 2020 the PUC issued Order 37252, which approved KIUC's request for deferred accounting treatment to establish a regulatory asset associated with the COVID-19 pandemic. 

View the full text of PUC Order 37252: https://dms.puc.hawaii.gov/dms/DocumentViewer?pid=A1001001A20H03A83954D00015

6. On August 24, 2020 the PUC issued Order 37284, which extended order 37125 through December 31, 2020. View a Summary of PUC Order 37284.  

View the full text of PUC Order 37284: https://puc.hawaii.gov/wp-content/uploads/2020/08/Order-No.-37284_NonDocketed.pdf

7. On December 23, 2020 the PUC issued Order 37506, which extended Order 37125 through March 31, 2021. View a Summary of PUC Order 37506.

View the full text of PUC Order 37506: https://puc.hawaii.gov/wp-content/uploads/2020/12/Docket-No.-2020-0209__FINALOrderAddressingExtensionofSuspensionofDiscxns_12-22-2020_ci.E-FILED.pdf

 

KIUC Releases on COVID-19

• Suspension of Customer Disconnects for Non-Payment Extended | 12.23.2020
• Suspension of Customer Disconnects for Non-Payment to Continue | 8.25.2020
• KIUC Extends Suspension of Customer Disconnects | 07.24.2020
• Suspension of Customer Disconnects Extended | 7.02.2020
• KIUC Adjusts to Meet COVID-19 Challenges | 05.07.2020
• KIUC Extends Suspension of Customer Disconnects | 4.08.2020
• KIUC Temporarily Suspends Customer Disconnects | 03.17.2020
• KIUC Announces Temporary Customer Service Changes | 03.12.2020
• KIUC Prepares for COVID-19 | 03.09.2020

LIHEAP & Energy Assistance Program Information - For information and to apply, call KEO at 245.4077 or email intake@keoinc.org.  

County emergency assistance program - County of Kauai is partnering with Family Life Center and Mālama Pono Health Services to implement a new program that offers emergency rental, mortgage, and utility assistance. For more information and to apply for assistance, please contact these non-profit organizations directly.

• Family Life Center, 212-0850
• Mālama Pono Health Services, 246-9577.

Women In Need, the Kūpa‘a Kaua‘i CARES and County of Kaua‘i’s Housing Agency have a program that offers emergency rental, mortgage, and child care assistance. For more information and to apply for assistance, please contact Women In Need at 245-1996 or via email at sharon.winkauai@gmail.com.

 

 

Links to COVID-19 Information

County of Kauai COVID-19

Kupaa Kauai

Hawaii State Department of Health COVID-19

Centers for Disease Control COVID-19