KIUC will try to establish service to customers within two business days of receipt of the completed application at the Company's business office when all wiring is already in place at a location which has been served by KIUC within the past twelve months.
If you currently have or had service with KIUC in the past, you may call our office at 808.246.4300 to request service over the phone.
If you are applying for service to an existing home and you haven’t had an account with KIUC in the past, please complete the Service Application Form. In addition to completing these forms, KIUC also requires proof of identification, credit deposit, service processing and a membership fee. In order to expedite the application process, you may contact KIUC at 808.246.4300 to inquire how much the calculated credit deposit will be for the location you are applying for. Once you have completed all of the forms, you may email, fax or mail them to KIUC. A representative will call you to confirm receipt, provide you with a credit deposit quote and account number to enable you to make payment. Once payment has been confirmed, we will be able to schedule your service request. If you have any questions, please contact our Member Services Department at 808.246.4300.
email: email@example.com | fax: 808.246.4315 | mailing address: KIUC · 4463 Pahee Street, Suite 1 · Lihue, HI 96766-2000
To better serve members, KIUC has a new, detailed energy statement that provides you with information on your energy consumption. Follow the numbers for a guide to the new, easier-to-read format.
1. How to contact KIUC.
2. Your NEW account number and service period. Please use this number when corresponding with the office or to make payments.
3. Service summary shows activity for your account.
4. Meter location and meter reading information.
5. Look here for important messages from KIUC.
6. Current charges for electric use.
7. Monthly use information.
8. Daily use and cost information.
9. Total amount due upon receipt. If this amount is not paid, your account may be subject to limitation or disconnection.
10. Be sure to return the bottom portion of the bill with your payment in the enclosed envelope.
Additional information is located on the back of your bill, including how to reach us, billing terms and how to pay your bill.
If you have any questions regarding your electric bill, please call 808.246.4300.
Smart Hub (free)
Using our online service is quick, easy and secure!
Make a one-time payment or setup recurring payments with your savings or checking accounts. Not in front of a computer and on the go, log-in to your account using the SmartHub mobile application for Apple and Android.
To get started sign-in to SmartHub or download SmartHub for your mobile device.
Credit or Debit Card Payments
There is a $3.95 convenience fee for all credit/debit card transactions.
By simply clicking on the Pay Now link on the Home page, you can make a payment on your electric bill anytime day or night. All you need is your KIUC account number and last name of the account holder. A kiosk in the Lihue Office lobby also accepts credit card payments.
Call 808-246-4300 and follow the prompts.
Pay your KIUC bill 24/7 even on weekends and holidays at our onsite kiosk; a convenient way to pay.
Cash and Checks (free)
Can't make it during business hours, stop by the kiosk located outside of our Lihue Office (4463 Pahee Street, Lihue)
Credit & Debit Cards
If you don't have access to a computer, a kiosk that only accepts credit & debit card payments is located inside our KIUC lobby next to the cashiers. There is a $3.95 convenience fee for each transaction.
Mail-in Payments (no charge)
Include your bill stub along with your check, money order or cashier's check and mail to:
4463 Pahee Street, Suite 1
Lihue, HI 96766-2000
Drop Box & Walk-In Payments (no charge)
At our Lihue Office located at 4463 Pahee Street, cashiers accept cash, checks, money orders and cashier's check.
Non-Sufficient Fund (NSF) Fees
Checks and electronic transfers received as payment of bills rendered/ or services of KIUC which are returned to KIUC unpaid by the customers financial institution and authorized attempts by KIUC to draft members accounts with non-sufficient funds, will result in an additional charge of twenty-five dollars ($25.00) per check, bank draft, or credit card draft attempt per occurrence. A customer who tenders payment for any service provided which is returned or not honored by the financial institution on which it is issued shall in no way be relieved of the obligation to render payment to KIUC under the original terms of the bill nor defer KIUC’s provision for termination of service for nonpayment of bills or services as provided in Tariff Rule No. 7.
Billing and Collection Information
KIUC maintains and bills more than 33,000 residential and commercial electric meters each month. As a member of KIUC, you have the option to pay with cash, check or credit card, receive your bills electronically and manage it all with our Smarthub service.
Billing Period and Due Dates
Bills are issued monthly and due within 25 days from the Billing date. Depending on the area in which you live and the length of the billing cycle, your billing period may range from 27 to 33 days (refer to KIUC Billing and Collections Timeline). A past due or final notice is included on your bill if your account has a Balance forward amount that is past due.
Past Due Accounts
If you have a commercial account and payment is not received by the Balance Forward Due date on your bill, you will be subject to having your service disconnected. If payment is not received within 7 days after the Balance Forward Due date, your account will be closed and a final bill sent. If no payment is received after 90 days your account will be turned over to a collection agency.
If you have a residential account and payment is not received by the Balance Forward due date on your bill, your account will be service limited** for 7 days. If payment is not received within 7 days after being service limited, your account will be closed and a final bill sent. If no payment is received after 90 days your account will be turned over to a collection agency.
To have a limited or disconnected service reconnected, all amounts owing, additional fees, and a credit deposit will need to be paid before full service is restored. If your service has been limited or disconnected and payment has been made by any other means than in person, you will need to contact our main office before 3 P.M. for same day re-connection. If payment is made after 3 P.M., service will be reconnected the next business day. There will be a service charge for each instance a payment is made and returned by the bank as NSF (Non-Sufficient Funds). If two NSF’s are received within a 12-month period you will be required to pay by cash for the next 12 months.
The service limiter provides approximately 600 watts to your home. This should be enough electricity for one refrigerator and a few lights. Service limitation is a way to provide you with service instead of having your service disconnected – in essence temporarily extending your service for 7 days.
Attempts to exceed the available watts that the service limiter provides will cause the limiter to trip –blocking all power to the home. The limiter may be reset after 10 minutes by following the instructions below:
1. Turn off all double breakers in your electrical panel. You may need to turn off additional breakers or unplug all items except one refrigerator and a few lights. Wait 10 minutes.
2. Go out to the meter and press the black meter reset button located on the face of the meter or below the limiting device.
3. If there is still no power, you may have exceeded the allowable 600 watts. You will need to reduce your consumption further by turning off and unplugging additional items.
Any issues involving your current limiter will be handled by Member Services during normal business hours.
Multiple, repeated attempts to exceed the allowable watts and reset the limiter may disable the limiting device. Any tampering or damage to the meter, service limiter or its seal is a criminal act and is subject to prosecution.
**Services unable to accept the service limiter will be disconnected.
File a Damage Claim
Should you experience an interruption of electrical service, you have the right to file a claim. Please note, KIUC will not be liable for any loss caused by accident, storm, fire, strikes, riots, war or any cause not within the Company’s control through the exercise of reasonable diligence and care (See Tariff Rule No. 16 below)
When to file a claim
For your claim to be valid, it must be filed with KIUC within 30 days of the service interruption.
What information is needed
Please provide your name, KIUC account number, your contact information, and copies of properly documented receipts for actual or estimated repair and replacement costs. Include the date and time of the power outage, the type of equipment/property that were damaged, and the incident that caused the damage, such as flickering lights, burning smell, loud noise, etc.
Each claim and associated documents are sent to KIUC’s insurance carrier and evaluated based on the information you provide and our own investigation. When the investigation is complete, you will receive either a phone call or a letter from KIUC’s insurance carrier explaining our decision.
File a claim online, by mail or by phone at (808) 246-4300, and a representative will assist you with filing a claim during business hours.
Claims received after normal business hours will processed the next business day.
The KIUC Service Installation Manual provides general requirements for electric service and metering for KIUC.
Download our latest version of the KIUC Service Installation Manual.
The home assessment learning experience is used to determine the causes of high consumption. During the home visit an Energy Specialist will collect appliance and demographic information to establish if high consumption is justified and if not, seek out what other conditions are causing the high consumption. If needed, direct installation of low cost energy saving devices such as LEDs, Smart Plugs and Smart Power Strips may be offered. SmartHub education is also offered as a way to assist members in understand their electric bills. HALE Application
Three light-emitting diode (LED) light bulbs are given to each new KIUC member at no cost, residential accounts only. Must be a new member to KIUC opening an account at our office in person. Takeovers/account transfers do not qualify.
Heat Pump Water Heater Rebate
The program provides customers with a $300 rebate for replacing an existing electric water heater, a non-functioning heat pump water heater or a non-functioning solar water heater with an Energy Star Heat Pump Water Heater. New construction does not qualify. Heat Pump Rebate Form
Solar Loan Program
KIUC offers zero-interest loans to customers who want to change their existing electric water heater to a solar water heating system or replace an existing non-functional solar water heater.
KIUC pays the interest for the participant. The participant repays the principal over five years. No down payment is required.
KIUC has partnered with Gather Federal Credit Union.
Customers must use a participating contractor:
Solar Rebate Program
KIUC provides a $1,000 rebate for customers who want to replace their existing electric water heater with a solar water heater or replace an existing non-functioning solar water heater. Customers must use a participating solar contractor to be eligible for the rebate.
New Efficient Appliance Replacement Rebate Program
This incentive program is designed to encourage members to discard older, less efficient refrigerators, clothes washers and freezers and replace them with new, energy-efficient models.
Rebate is $50. This is a residential program. New construction does not qualify.
Applications are available from Costco, Home Depot, Kmart and KIUC for:
- Clothes Washers
Energy Star window air conditioners also qualify for a $50 rebate if they have an EER of 11.2 or higher as do Energy Star ceiling fans for a $25 rebate. Application
Qualifying Member Application Replacement Program
The purpose of this program is to help qualifying low-income seniors (60+) reduce their residential electricity use by replacing older, less efficient refrigerators and defective electric water heaters with new, more efficient ones at no cost to the member.
Qualified participants must own the existing refrigerator and meet federal poverty guidelines for the program year. The refrigerator to be replaced must be at least 10 years old and be the primary refrigerator.
This program is offered in partnership with the County of Kauai. For more program information and to determine eligibility, interested customers must call the County of Kauai Offices of Community Assistance, Agency on Elderly Affairs at 241.4477.
Participation is limited.
Appliance Meter Tester
The KIUC Appliance Meter Tester gives customers a way to meter and record the amount of electricity consumed by most common electric appliances. This helps them identify high consumption appliances that can be targeted for replacement. Information also can be used to modify the use of various appliances and help reduce consumption.
Meters may be borrowed for up to seven days and are available through Member Services representatives at KIUC's main office. The meter testers come with easy-to-read instructions and a support phone number.
Commercial Retrofit Program
Provides incentives for cost-effective energy-saving technologies for large and small businesses. Incentives range from 50% to 100%.
A detailed energy evaluation of the facility identifies the technologies that will qualify for the incentives. KIUC will work with large customers to develop an energy plan to prioritize options so technologies can be phased in over time, maximizing the dollars invested. Small commercial accounts can even qualify for FREE LED bulbs. Ask about rebates for new construction as well.
Low Income Home Energy Assistance Program (LIHEAP) is a federal program that provides qualifying low-income households with a one-time credit paid directly to KIUC to assist with energy costs. Applicants may apply, once per program year, for one of two types of credit: Energy Credit (EC) or Emergency Crises Intervention (ECI).
- Energy Credit (EC): Applications are only accepted during the month of June and applicant must have an active electric account.
- Emergency Crisis Intervention (ECI): Applications are accepted throughout the year and applicants must meet the same criteria as the EC, except that the purpose of the ECI is to restore or prevent disconnection of electric service at the current residence.
KEO Low Income Assistance Program funded by the KIUC Charitable Foundation The program assists Kauai families and individuals with a one-time credit once every rolling 12-month period
Applications for 2020 LIHEAP can be found at: https://humanservices.hawaii.gov/bessd/liheap/
Thinking about PV? Talk to KIUC First
As your electric cooperative, we are your source for energy and information. Interest in solar power to help residents and businesses save money while contributing to our efforts to generate more power with renewable energy is growing.
Before installing a system, rules established by the Hawai’i Public Utilities Commission require customers to submit an interconnection request application to KIUC for an engineering review.
This step is extremely important and ensures that the PV system can be safely and reliably tied into the utility grid and make sure you understand the rules of the interconnect agreement.
A PV system is a large, long-term financial investment and it’s important to understand your options and obligations before deciding.
As a member of an electric cooperative, you receive a benefit reserved for owners of a company: a buildup of equity over time and an occasional retirement of excess equity through the disbursement of patronage capital credits.
Patronage capital credits come from the money a cooperative has left over, called margins, after paying all of its expenses in a given year. At the end of the year, the margins are allocated and credited to each member’s patronage capital account according to the amount paid for energy used. This account is your equity in the co-op. When KIUC’s finances permit, that money is returned to members in the form of patronage capital retirements.
A rural electric cooperative is a nonprofit business that exists solely to provide its members with electricity. In effect, the members of a cooperative are the shareholders. Because of that, when the cooperative takes in more money than is needed to operate the business, pay outstanding loans and pay any additional expenses, the owners are entitled to a share. That’s the philosophy behind member equity.
What This Means For Members of KIUC
At KIUC, your equity is based on the amount paid for energy used during the year. The more you buy, the higher your share of equity. KIUC sets up a patronage capital account that shows the share of the year’s accrued margins belonging to you.
As additional member equity funds come in year after year, KIUC is able to return some of its accrued capital credits from your account, issuing patronage capital retirements to members. Your elected Board of Directors and the bylaws determine how and when capital credits are returned to members.
KIUC’s bylaws have a provision for retirement of capital credits on a rotating basis. The retiring of capital credits depends on the successful operation of the cooperative, its financial status and the level of loan repayments.
Q: Is interest paid on patronage capital?
A: No. Since KIUC is non-profit and member owned, you do not receive interest or dividends on your patronage capital account.
Q: When will I get my patronage capital back?
A: When the cooperative is in sound financial condition and when there are excess funds left over at the end of the year, the Board of Directors and the co-op’s lender have the authority to approve capital credits to be retired or refunded to the membership. An exception is made when payments are made to estates of deceased members. In order to maintain financial stability and to be fair to all members, the estate retirement will be paid at the net present or discounted value. Or you can choose to receive the capital credits at the future scheduled retirement dates with no reduction.
Q: If I move away, will I get my patronage capital?
A: The patronage capital that has accumulated in your account will remain in your name. It is important that you keep KIUC informed of your current address so that you will receive your check when a general retirement of patronage capital is made.
Q: What line items on my bill are included in determining patronage capital refunds?
A: The following items are included: non-fuel energy charge, fuel and purchase power energy charge, customer charge, minimum charge, resource cost charge, streetlight (SL) fixture charge, demand charge.
Q: Do I have to pay taxes on my patronage capital refunds?
A: Please consult with your tax advisor for any potential tax implications.
Q: What are margins?
A: Margins are what are left over at the end of the year after KIUC has paid all expenses. Your share of any operating margins is credited to your patronage capital account. In other business organizations, this would be called profit.
Q: What is patronage capital?
A: Patronage capital, also known as capital credits, represents margins credited to members of KIUC and allocated according to the amount paid for energy used. At the end of the year, that money is credited to each member’s patronage capital account.
Q: Why don’t you call this profit?
A: As a cooperative, we are here to provide a service, not make a profit. Any revenue collected that is not needed to cover the cost of providing service is set aside and divided among the members in proportion to their patronage (how much electricity they paid for during the year).
Q: Why don’t you send me the money?
A: As with any other business, it is necessary to maintain a certain amount of equity capital to help the cooperative remain financially sound, thereby ensuring a stable, reliable electric provider for the benefit of the members we serve. Your Board of Directors determines annually the prudent balance between retained equity and patronage capital retirements. Also, we must meet any requirements placed by our lender.
Every year, KIUC publishes a list of members to whom we owe a patronage capital refund. Patronage capital is the money KIUC has left after paying all of its expenses in a given year. At the end of the year, that money is credited to each member’s patronage capital account, according to the amount paid for electricity used.
In past years, KIUC issued checks to members, so it’s possible some of those on the list simply forgot to cash the check or accidentally threw it away.
If your name appears on the list, you must apply for a refund. Please complete the refund form below and provide a copy of picture ID as proof the person requesting the refund is the same as the account holder.
You can mail in the form or bring it in to our office. If you have questions about patronage capital, please call 246.4300.
Please allow 45 business days for us to process your request.